Crickex Casino Terms and Conditions

1 Eligibility

To register and use Crickex Casino, you must meet all of the following conditions:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a Crickex Casino employee.
• You must not have been previously excluded or banned from Crickex Casino under any prior account.
• You must be acting on your own behalf and not as an agent for any third party.

Crickex Casino reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory documentation, your account may be suspended until verification is complete. Any winnings accumulated during an unverified period may be withheld pending the outcome of the verification process.

2 Account Registration

Each player is permitted to hold only one active account on Crickex Casino. If you already have an account, you must not create a second one. Duplicate accounts — whether created intentionally or accidentally — will be merged or closed, and any bonuses claimed across multiple accounts will be cancelled.

When registering, you are required to provide accurate and complete information, including your real name, a valid mobile number, and a date of birth. This information is used to verify your identity and process withdrawals. You are responsible for keeping your account details up to date.

You are solely responsible for maintaining the confidentiality of your login credentials. Crickex Casino will never ask for your password via email, chat, or phone. If you believe your account has been accessed without your authorisation, contact our support team immediately.

• Do not share your account login with anyone else.
• Do not allow another person to place bets using your account.
• Do not use another player's account, even with their permission.
• Notify Crickex Casino immediately if you suspect unauthorised access to your account.

3 Deposits and Payments

Crickex Casino accepts deposits via bKash, Nagad, Rocket, and other payment methods listed in the cashier section of the platform. The minimum deposit amount is ৳200. Deposits are credited to your account balance instantly in most cases.

All deposits must be made from a payment method that belongs to you. Depositing funds from a payment account registered to another person is not permitted. Crickex Casino reserves the right to request proof of ownership of any payment method used on the platform.

Crickex Casino does not charge fees on deposits, but your mobile banking provider may apply their own transaction charges. Please check with your provider before making a deposit.

4 Withdrawals

Withdrawals on Crickex Casino are processed to the same payment method used for your most recent deposit, or to a verified payment method registered to your account. The minimum withdrawal amount is ৳500. Most withdrawals are completed within five minutes, though processing times may vary during peak periods.

Before your first withdrawal, Crickex Casino may require you to complete identity verification. This involves submitting a copy of a valid government-issued ID and proof of ownership of your payment method. This is a standard procedure and is in place to protect players from unauthorised withdrawals.

• Withdrawals are only sent to accounts registered in your own name.
• Pending bonus wagering requirements must be met before a withdrawal can be processed.
• Crickex Casino reserves the right to delay a withdrawal for up to 48 hours for security review.
• Withdrawals requested during system maintenance may be queued and processed once maintenance is complete.

5 Bonuses and Promotions

Crickex Casino offers a range of bonuses and promotions to both new and existing players. Each promotion has its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates. These are published on the relevant promotion page and form part of these Terms.

General bonus rules that apply across all Crickex Casino promotions:

• Bonuses are available to one account per household, per device, and per IP address.
• Bonus funds must be wagered the required number of times before they can be withdrawn.
• Not all games contribute equally to wagering requirements. Live casino games and certain slots may contribute at a reduced rate.
• Crickex Casino reserves the right to cancel a bonus if it believes the player is attempting to abuse the promotion.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• If you wish to withdraw before completing wagering requirements, the bonus and any winnings derived from it will be forfeited.

6 Betting Rules

All bets placed on Crickex Casino are subject to the specific rules of the game or market being wagered on. These rules are available within each game or betting market. By placing a bet, you confirm that you have read and understood the applicable rules.

General betting rules on Crickex Casino:

• Bets are final once confirmed. You cannot cancel or amend a bet after it has been accepted by the system.
• Crickex Casino reserves the right to void bets placed on markets affected by technical errors, incorrect odds, or data feed failures.
• In the event of a dispute regarding the outcome of a bet, the decision of Crickex Casino is final.
• Maximum bet limits apply to certain markets and games. These are displayed within the relevant game or market interface.
• Crickex Casino reserves the right to limit the betting activity of any account at its discretion, including restricting maximum stake amounts.

For live betting markets, odds and availability can change rapidly. A bet is only confirmed once you receive an on-screen confirmation. If the odds change between the time you submit your bet and the time it is processed, Crickex Casino may offer you the new odds or cancel the bet entirely.

7 Prohibited Conduct

The following activities are strictly prohibited on Crickex Casino. Engaging in any of these will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or technical errors for financial gain.
• Using a VPN or proxy to misrepresent your location or bypass platform restrictions.
• Engaging in money laundering or using Crickex Casino to process funds from illegal activities.
• Attempting to access another player's account without their knowledge.
• Providing false identity documents during the verification process.
• Harassing, threatening, or abusing Crickex Casino staff or other players.

8 Responsible Gaming

Crickex Casino is committed to promoting responsible gambling. We provide tools that allow players to manage their gambling activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available in your account settings.

If you feel that your gambling is becoming a problem, we encourage you to use these tools or contact our support team. Crickex Casino will never pressure a player to continue gambling or make it difficult to set limits on your account.

Players who self-exclude from Crickex Casino will have their account suspended for the duration of the exclusion period. During this time, you will not be able to log in, deposit, or place bets. Any active bonuses will be cancelled upon self-exclusion.

For more information on responsible gaming tools and resources available on Crickex Casino, please visit our Responsible Gaming page.

9 Privacy and Data

Crickex Casino collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your data as described in that policy. Your data is used to operate your account, process payments, verify your identity, and comply with legal obligations.

Crickex Casino does not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory bodies where required by law or necessary to operate the platform.

For full details on how your data is collected, stored, and used, please read our Privacy Policy.

10 Limitation of Liability

Crickex Casino provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, Crickex Casino shall not be liable for:

• Loss of funds resulting from technical failures, system outages, or data errors beyond our reasonable control.
• Losses arising from a player's failure to comply with these Terms.
• Indirect, consequential, or incidental losses of any kind.
• Delays in payment processing caused by third-party payment providers.
• Losses resulting from unauthorised access to your account due to your failure to protect your login credentials.

11 Account Termination

You may close your Crickex Casino account at any time by contacting our support team. Before closure, any pending withdrawals will be processed and any active bonuses will be cancelled. Real money balances will be returned to your verified payment method.

Crickex Casino reserves the right to suspend or permanently close any account at its discretion, including in cases where:

• A player has breached these Terms.
• Fraudulent or suspicious activity has been detected.
• A player has provided false information during registration or verification.
• A player has requested self-exclusion.
• Regulatory or legal requirements necessitate account closure.

In cases where an account is closed due to a breach of these Terms, Crickex Casino reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited.

12 Changes to These Terms

Crickex Casino reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. For significant changes, we will make reasonable efforts to notify players via email or an on-platform notification.

Your continued use of Crickex Casino after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the Crickex Casino support team. Our team is available 24 hours a day, 7 days a week.

You can reach us at:

For questions about responsible gaming tools, please visit our Responsible Gaming page. For questions about your data, please visit our Privacy Policy page.