Crickex Casino Privacy Policy

1 Introduction

Crickex Casino ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy sets out how Crickex Casino collects, uses, stores, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the platform.

We understand that players in Bangladesh want to know exactly what happens with their information. That is why this policy is written in plain language — no legal jargon designed to confuse you. If you have questions about anything in this document, our support team is available around the clock to help.

By using Crickex Casino, you agree to the collection and use of your data as described in this Privacy Policy. If you do not agree, please do not register or continue using the platform.

2 Data We Collect

Crickex Casino collects only the data that is necessary to operate your account, process payments, verify your identity, and improve the platform experience. The categories of personal data we collect include:

We do not collect sensitive personal data such as religious beliefs, political opinions, or health information. We also do not collect data from your contacts list or social media profiles unless you explicitly connect a social account to Crickex Casino.

3 How We Collect It

Crickex Casino collects your personal data through several channels:

• Direct input: Information you provide when registering, completing your profile, submitting verification documents, or contacting support.
• Automated collection: Technical and usage data collected automatically when you visit or use the platform, including via cookies and similar tracking technologies.
• Payment processors: Transaction data shared by bKash, Nagad, Rocket, and other payment providers when you make a deposit or withdrawal.
• Identity verification providers: Data returned by third-party KYC services when we verify your identity documents.
• Fraud prevention services: Risk signals and device fingerprint data from fraud detection partners used to protect your account.

4 Why We Use Your Data

Crickex Casino uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

• Account management: To create, maintain, and secure your Crickex Casino account.
• Payment processing: To handle deposits, withdrawals, and refunds accurately and securely.
• Identity verification: To confirm your age and identity as required before processing withdrawals or activating certain account features.
• Customer support: To respond to your queries, resolve disputes, and improve our service based on feedback.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: To meet obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the games, features, and overall experience on Crickex Casino.
• Responsible gaming: To monitor betting behaviour and identify players who may need support or intervention.
• Marketing (with consent): To send you promotions, bonus offers, and platform updates if you have opted in to receive them.

5 Sharing Your Data

Crickex Casino does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment providers: bKash, Nagad, Rocket, and other payment processors receive the transaction data needed to process your deposits and withdrawals.
• Identity verification services: KYC providers receive your identity documents to verify your age and identity on our behalf.
• Fraud prevention partners: Risk and fraud detection services receive technical data to help protect your account and the platform.
• Game providers: Third-party game studios may receive a pseudonymous player identifier to deliver their games within the Crickex Casino platform. They do not receive your name, contact details, or financial data.
• Legal authorities: We may disclose your data to law enforcement or regulatory bodies if required by law or in response to a valid legal request.

6 Cookies and Tracking

Crickex Casino uses cookies and similar technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, remember your preferences, and keep your account secure. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand which pages and games are most popular, how long players stay on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Remember your language, display settings, and other personalisation choices so you do not have to set them every time you visit.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect how Crickex Casino works on your device. For most players, the default browser settings are fine and do not need to be changed.

7 Data Retention

Crickex Casino retains your personal data for as long as your account is active and for a period after closure as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years for financial compliance purposes.
• Support communications are retained for two years after the conversation is closed.
• Technical and usage data is typically retained for 12 months before being anonymised or deleted.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, we will delete what we legally can and explain any data we are required to keep.

8 Your Rights

As a Crickex Casino player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary.

9 Security Measures

Crickex Casino takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive data including identity documents and financial records.
• Role-based access controls ensuring only authorised staff can access player data.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options available for player accounts.
• Automated fraud detection systems monitoring for suspicious account activity in real time.

10 Minors

Crickex Casino is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player has provided false age information during registration and is under 18, we will immediately close the account, cancel any bonuses, and delete the personal data associated with that account.

If you are a parent or guardian and believe your child has registered on Crickex Casino, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Crickex Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that affect how we use your data in a material way, we will notify you via email or an on-platform notification before the changes take effect. Your continued use of Crickex Casino after a policy update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crickex Casino handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

For questions about your account terms, please visit our Terms and Conditions page. For information on responsible gaming tools, visit our Responsible Gaming page.