Gambling is meant to be fun. At Crickex Casino, we want every player in Bangladesh to enjoy the platform without it ever becoming a problem. That is why we have built a full set of responsible gaming tools directly into your account — deposit limits, session reminders, cooling-off periods, and self-exclusion — all available whenever you need them.
Built-In Protection
Every responsible gaming tool on Crickex Casino is built into your account. No forms to fill, no waiting — just open your settings and take control.
Set a daily, weekly, or monthly deposit cap on your Crickex Casino account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.
Set a session duration limit and Crickex Casino will notify you when your time is up. This is a simple but effective way to stay aware of how long you have been playing, especially during longer cricket betting sessions or live casino games.
Define the maximum amount you are comfortable losing in a given period. When your loss limit is reached, Crickex Casino will prevent further betting until the period resets. This tool is particularly useful for players who want a hard financial boundary.
Take a short break from Crickex Casino without permanently closing your account. Choose a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in, deposit, or place bets.
If you feel your gambling is becoming a serious problem, self-exclusion lets you close your Crickex Casino account for a minimum of six months. During this period, your account cannot be reopened under any circumstances, even if you request it.
Reality check alerts pop up at regular intervals during your session to show you how long you have been playing and how much you have won or lost. These reminders help you make informed decisions about whether to continue your session on Crickex Casino.
Responsible gaming is not just a policy page at Crickex Casino — it is a core part of how we operate. Every player deserves to enjoy betting as entertainment, and we are committed to making sure it stays that way.
Responsible gaming means enjoying betting and casino games as a form of entertainment while staying in full control of your time and money. At Crickex Casino, we define responsible gaming as playing within your means, understanding that losses are a normal part of gambling, and never chasing losses with money you cannot afford to lose.
For most players in Bangladesh, Crickex Casino is a fun way to follow cricket, enjoy card games like Pool Rummy, or try their luck on slots like Crazy 777. The vast majority of players never experience any problems. But gambling can become harmful for a small number of people, and Crickex Casino takes that seriously.
Responsible gaming at Crickex Casino is built on three principles: awareness, control, and support. We give you the information to understand the risks, the tools to manage your play, and the support to get help if things ever go wrong.
Gambling should always be a choice, never a compulsion. If it ever stops feeling like fun, that is the moment to use the tools in your Crickex Casino account or reach out to our support team.
Problem gambling does not always look obvious from the outside. It can develop gradually, and many players do not realise there is an issue until it has already affected their finances, relationships, or mental health. Crickex Casino encourages all players to be honest with themselves about their gambling habits.
Some of the most common warning signs include:
If you recognise any of these signs in yourself, please do not ignore them. Use the responsible gaming tools in your Crickex Casino account or contact our support team immediately. Early action makes a real difference.
Answer these questions honestly. If you answer "yes" to three or more, we strongly recommend using the responsible gaming tools in your Crickex Casino account or speaking to a support professional.
Do you find yourself thinking about gambling even when you are doing other things — at work, with family, or trying to sleep?
Have you ever increased the amount you bet because smaller amounts no longer felt exciting enough?
Have you tried to cut back or stop gambling but found it difficult or impossible to follow through?
Have you ever gambled to escape problems, relieve stress, or improve a low mood?
Have you ever hidden your gambling activity from people close to you, or felt ashamed about how much you spend?
Has gambling ever caused financial difficulties — missed bills, borrowing money, or spending money meant for essential needs?
Have you ever returned to gambling the day after a loss with the intention of winning back what you lost?
This checklist is not a clinical diagnosis, but it is a useful starting point for honest self-reflection. Crickex Casino cares about your wellbeing beyond the platform.
All responsible gaming tools on Crickex Casino are available directly from your account settings. Here is how to access and use each one:
Go to crickex-casino.live/login and sign in with your registered mobile number and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" tab in your account settings. All available tools are listed here with clear instructions for each one.
Choose the tool you need — deposit limit, loss limit, session reminder, cooling-off period, or self-exclusion — and follow the on-screen steps. Most tools activate instantly.
If you cannot find a tool or need assistance activating self-exclusion, our support team is available 24/7 at [email protected].
Reducing a deposit limit or activating a cooling-off period takes effect immediately. Increasing a limit or lifting a cooling-off period requires a mandatory waiting period to prevent impulsive decisions made during a losing streak.
Crickex Casino does not just wait for players to ask for help. Our platform actively monitors for patterns that may indicate a player is experiencing difficulties with responsible gaming. These include sudden large increases in deposit amounts, extended unbroken sessions, and repeated loss-chasing behaviour.
When our system flags a potential concern, a member of our responsible gaming team may reach out to the player directly. This is not about judging anyone — it is about making sure every Crickex Casino player has access to support before a problem becomes serious.
We also conduct regular reviews of our responsible gaming tools to make sure they are working as intended and are easy to use. Player feedback on these tools is always welcome and helps us improve.
Crickex Casino is strictly for players aged 18 and above. We take underage gambling extremely seriously and have multiple measures in place to prevent minors from accessing the platform.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to Crickex Casino. You should also never share your login credentials with anyone, including family members.
If you believe a minor has accessed Crickex Casino using your account or a separate account, please contact us immediately at [email protected]. We will investigate and act without delay.
If you feel that gambling is affecting your life in a negative way, please reach out for help. Crickex Casino's support team is available around the clock and will treat your situation with complete confidentiality and respect.
You do not need to be in crisis to ask for help. Even if you just want to talk through your options or understand how to use a responsible gaming tool, our team is here for you. There is no judgment — only support.
Beyond Crickex Casino's own support, we encourage players who need additional help to speak with a trusted friend, family member, or healthcare professional. Talking about gambling problems is the first and most important step toward addressing them.
Remember: asking for help is a sign of strength, not weakness. Crickex Casino is proud to support every player who takes that step.
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a tool, ask a question, or simply talk to someone, we are here.
Email: [email protected]
For related policies, please visit our Privacy Policy and Terms and Conditions pages. For frequently asked questions about responsible gaming tools, visit our FAQ page.
Quick Reference
Every tool is free, available instantly from your account settings, and designed to keep your Crickex Casino experience enjoyable.
Cap your daily, weekly, or monthly deposits. Reductions apply immediately; increases require 24 hours.
Set the maximum you are comfortable losing in a period. Betting stops automatically when the limit is hit.
Get notified when your session reaches a time limit you set. A simple nudge to check in with yourself.
Regular pop-up alerts showing your session time and net result so you always know where you stand.
Suspend your account for 24 hours, 7 days, or 30 days. No access to betting or deposits during this time.
Close your account for a minimum of 6 months. Cannot be reversed during the exclusion period.
Review your full betting and deposit history at any time to stay aware of your activity on Crickex Casino.
Our responsible gaming team is always available by email to help you use any tool or discuss your options.
Crickex Casino is built for players who want great games and a safe environment. Create your free account today, set your limits from day one, and enjoy cricket betting, live casino, and card games with full peace of mind.
18+ only. Gambling can be addictive. Please play responsibly.